On the Menus page:
· Hit the Add button. This adds a new IVR (interactive voice response) menu
· Edit the fields accordingly:
- NAME – use a name to describe the menu
- GREETINGS – select the greeting that will be played when the menu is called
- T/O – the amount of time the menu will play then ring to the default destination specified in Options
- DIAL EXT – ability to dial a team members extension directly from the menu
- OPTIONS – menu options
· Press Save after any changes
· Finally hit the APPLY CHANGES or APPLY & LOGOUT button to provision the servers