There are 3 ways to add a Custom Greeting.


1. Upload a WAV or MP3 file


On the Greetings page:


· Hit the Add button which adds a greeting record
· Hit "Select files" and choose the greeting you wish to upload in WAV or MP3 format

  • for WAV, use 8000Hz, 16bit, uncompressed, mono
· Hit "Upload files" 

· Edit the fields accordingly:

  • NAME - select a simple name
  • DESCRIPTION – long description of the greeting

· Press Save andClose

· Finally hit the APPLY CHANGES or APPLY & LOGOUT button to provision the servers

 

2. Record from an external phone


  • call your Slingshot phone number
  • when you hear your greeting, dial *00 to get started
  • You will hear: "Press record your message", followed by a beep
    • Begin recording your message now
    • When you are finished recording, hit the pound key ('#')
  • You will hear "You said...."
    • The system system will replay the message you just recorded
    • Press 1 to continue or 2 to change message
  • You will hear: "Thank you your recording has been saved"
    • 3 to record another
    • 4 to Hangup


3. Record from an internal endpoint (softphone, hardphone, etc.)


  • pick up phone and dial *00 to get started
  • You will hear: "Press record your message", followed by a beep
    • Begin recording your message now
    • When you are finished recording, hit the pound ('#')
  • You will hear "You said...."
    • The system system will replay the message you just recorded
    • Press 1 to continue or 2 to change message
  • You will hear: "Thank you your recording has been saved"
    • 3 to record another
    • 4 to Hangup

To view the new greeting:

- log into your admin panel and go to the Greetings page:

· there should be a new greeting available with description User Recorded

· Press Save and Close

· Finally hit the APPLY CHANGES or APPLY & LOGOUT button to provision the servers



After the greeting record has been added, update the IVR Menu


On the Menus Page

  • Select the new greeting under the "Greetings" column that you wish to be played
  • Press Save and Close
  • Finally hit the APPLY CHANGES or APPLY & LOGOUT button to provision the servers