Have you ever noticed when you call an enterprise company or large organization, they all have a uniform greeting that goes something like this: "Thank you for calling ABC Enterprises, if you know your parties extension, please dial it now, otherwise press 1 for Sales, 2 for Support...."
Traditional telephone systems are expensive and costly to maintain, an operating cost that most small businesses are unable to fit within their operating budget. Herein lies the communications gap between the small business and enterprise company.